Your privacy matters to us

We know that sharing personal information online requires trust, and we do not take that trust lightly. This page explains what information we collect when you shop with us, why we collect it, how we use it, and the choices you have. We have written it in everyday language because privacy should be understandable, not buried in legal jargon.

What information we collect

Information you give us

When you place an order, we collect the details needed to fulfill it: your name, shipping address, billing address, and contact information. We also collect the details of what you ordered, so we can pack it, ship it, and help you if something goes wrong. If you contact us through the Contact Us page, we receive the information you choose to share in your message, including your order number if you include it.

Information collected automatically

When you browse our store, some information is collected automatically to help the site function properly and to help us understand how people use it. This may include the type of device you are using, the pages you visit, and general location information such as your country. We use this information to keep the store running smoothly and to improve the shopping experience.

Information from your order

Your order details — what you bought, when you bought it, and how it was paid for — are recorded so we can process the order, handle any returns or refunds, and keep accurate business records. Payment details are handled by our payment providers; we do not store full payment card numbers ourselves.

Why we collect this information

We collect information for a few clear reasons. To fulfill your order, we need your name and address so we can send your boots to the right place. To communicate with you, we need a way to reach you if there is a question about your order or a reply to send. To improve the store, we look at how people use it and where they run into trouble. And to meet our legal and accounting obligations, we keep records of transactions as required.

We do not collect information for the sake of collecting it. If we do not need it, we do not ask for it.

How we use your information

Fulfilling orders

Your information is used to process your order, arrange shipping, cover duties and customs, and deliver your boots. This includes sharing necessary details with the carriers and partners who help us get your order to you.

Customer service

When you contact us, we use the information you provide to answer your question, resolve your issue, and keep a record of the conversation so you do not have to explain everything twice.

Improving our store

We look at general patterns in how people browse and shop to understand what is working and what is not. This helps us improve product pages, simplify checkout, and make the store easier to use.

Keeping records

We keep records of orders and returns as required for accounting, tax, and legal purposes. These records are kept secure and are only accessed when necessary.

How we share information

We share information only when it is needed to run the store and serve you. This includes sharing delivery details with shipping carriers, order details with payment providers to process payments, and information with service providers who help us operate the store, such as hosting and analytics partners. These partners are expected to handle your information responsibly and only for the purposes we have agreed with them.

We do not sell your personal information. We do not rent it out. We do not share it with advertisers to target you across the internet. If we are ever required by law to share information, we will do so only to the extent required and, where possible, will let you know.

How we protect information

We take reasonable steps to protect the information you share with us. This includes using secure connections on our store, limiting access to personal information to those who need it to do their jobs, and keeping our systems updated. No system is perfectly secure, and we cannot promise absolute protection, but we work hard to keep your information safe and to respond quickly if anything ever goes wrong.

How long we keep information

We keep order and transaction records for as long as needed to fulfill orders, handle returns and refunds, and meet our accounting and legal obligations. When information is no longer needed, we delete it or anonymize it. Messages sent through the Contact Us page are kept for as long as needed to resolve the issue and maintain a record of the conversation.

Your choices and rights

You have choices about your information. You can ask us what information we hold about you, request that we correct anything that is inaccurate, or ask us to delete information we no longer need to keep. You can also ask us to stop using your information for certain purposes, where that is possible.

To make a request, reach out through the Contact Us page. Please include enough detail for us to find your records, such as your order number. We will respond as quickly as we can and explain what we can do.

Children’s privacy

Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has shared information with us, please contact us through the Contact Us page and we will take appropriate steps to remove it.

Changes to this policy

We may update this page from time to time as our store changes or as practices improve. When we do, the updated version will be posted here. We encourage you to review this page occasionally so you always know how we handle information. By continuing to use the store after an update, you accept the current version of this policy.

Third-party services

Our store uses third-party services to operate — for example, payment processing, shipping, and analytics. These services have their own privacy practices, and we encourage you to review them if you have concerns. We choose partners carefully and expect them to respect your information, but we cannot control their internal practices entirely.

Keeping your details accurate

Please keep the information you share with us accurate and up to date, especially your shipping address. If something changes after you place an order, contact us as soon as possible through the Contact Us page. While we cannot always change an order once it has been dispatched, we will do what we can to help.

Questions about privacy

If you have any questions about this page, or about how we handle your information, we are happy to talk it through. The Contact Us page is the best way to reach us. We will read your message, answer honestly, and help however we can. Your trust matters to us, and we want you to feel confident shopping with us.