The simple terms behind every order

When you place an order with us, you are entering into an agreement. We want that agreement to be clear, fair, and easy to understand. This page explains the terms that apply when you buy from us — how orders work, how payment works, how shipping and returns work, and what you can expect from us. It is written in everyday language on purpose, because terms should not require a law degree to understand.

Placing your order

When you place an order, you are making an offer to buy the items in your cart. We confirm that offer when we accept your order and begin preparing it for shipment. You will receive a confirmation once your order is placed, and another update when it is dispatched.

We reserve the right to decline or cancel an order in certain situations — for example, if an item is unavailable, if there is a pricing error, if we suspect fraud, or if we cannot verify the details needed to fulfill the order. If we cancel an order, we will let you know and issue a refund for any amount already paid.

Please make sure the details you provide at checkout are accurate, especially your shipping address and contact information. Accurate details help us get your order to you without delay.

Pricing and payment

All prices are shown in US dollars. The price you see at checkout is the price you pay for the item, and shipping is free. Duties and customs costs are covered by us, so there are no additional charges after checkout.

Payment is processed at the time of purchase through our payment providers. By placing an order, you confirm that you are authorized to use the payment method you provide. If a payment cannot be processed, we may contact you for an alternative method or cancel the order.

We work hard to keep our pricing accurate, but errors can happen. If we discover a pricing error on an order, we will contact you to explain the situation and offer options, which may include cancelling the order and issuing a refund.

Shipping and delivery

Dispatch happens within one to three business days. Delivery is estimated at six to twelve business days after dispatch. These are estimates, not guarantees, and delivery times can vary due to carrier performance, customs processing, weather, and other factors outside our control.

Shipping is free worldwide, with no minimum order, and duties and customs costs are included. If you have questions about shipping, the Shipping Policy page explains the details, and the Contact Us page is always available if you need to ask something specific.

Returns and refunds

You have sixty days from delivery to return eligible items. Refunds are processed within five to ten business days after the returned item arrives and is inspected. The Refund Policy page explains the full process, including what can be returned and how to start a return.

We ask that returned items be in a condition that allows us to inspect and, where possible, resell them. Items that are damaged, altered, or worn beyond a simple try-on may not be eligible for a full refund.

Product information

We describe our products as accurately as we can, including materials, sizing, and care information. Colors can look different on different screens, and slight variations in appearance are normal. If you receive an item that does not match its description in a meaningful way, contact us through the Contact Us page and we will help.

Availability

All items are subject to availability. If an item you ordered becomes unavailable after you place your order, we will contact you to discuss options, which may include a refund or a replacement with a similar item. We will not substitute an item without your agreement.

Cancellations

If you need to cancel an order, contact us as soon as possible through the Contact Us page. We will do what we can, but once an order has been dispatched, it may not be possible to cancel it. In that case, you can use the return process after delivery.

Your responsibilities

When you shop with us, we ask a few things of you. Provide accurate information at checkout. Use the store lawfully and respectfully. Do not misuse the return process or attempt to return items that are not eligible. And keep your account or order details secure if you create an account or receive order confirmations.

Our responsibilities

We are responsible for preparing your order accurately, dispatching it within the stated timeframe, covering shipping and duties, and handling returns and refunds according to our policies. We are also responsible for communicating honestly with you when something goes wrong. We cannot control carriers or customs, but we will help you navigate issues when they arise.

Limitation of liability

To the extent permitted by law, our liability for any issue related to an order is limited to the amount you paid for that order. We are not responsible for indirect or consequential losses, such as lost time or inconvenience, except where the law requires otherwise. Nothing in these terms limits rights you have under applicable consumer protection laws.

Changes to these terms

We may update these terms from time to time as our store and practices evolve. When we do, the updated version will be posted here. By placing an order after an update, you accept the current version of these terms. We encourage you to review this page before ordering so you always know what applies.

Governing standards

We aim to treat every customer fairly and in line with widely accepted consumer protection standards. If you have a concern about an order, please contact us through the Contact Us page first so we can try to resolve it directly.

Contacting us

If you have any questions about these terms, or about an order you have placed, the Contact Us page is the best way to reach us. Include your order number if your question relates to a specific purchase, and we will respond as quickly as we can. We are here to help and happy to explain anything that is unclear.

Thank you for shopping with us. We appreciate your trust and will do our best to earn it with every order.