Sixty days to make sure it is right

We want you to love your boots. But we also know that shopping online is not the same as trying something on in a store, and sometimes what arrives is not quite what you pictured. That is why we offer a generous return window and a straightforward refund process. This page explains how it works, step by step, in plain language.

The basics

You have sixty days from the date your order is delivered to decide whether to keep it. If you decide it is not right for any reason — the fit, the style, the color, something else entirely — you can start a return within that window. We do not ask you to justify your decision. We just want you to end up with boots you are happy to wear.

Refunds are processed within five to ten business days after the returned item arrives back with us. We will confirm when your return has been received and when your refund has been issued.

What can be returned

To be eligible for a return, items should be in a condition that allows us to inspect them and, where possible, resell them. That means they should be unworn beyond a simple try-on, in their original condition, and ideally in their original packaging. We understand that trying boots on is part of the process — walking around your living room to check the fit is completely fine. What we ask is that you do not wear them outdoors for extended periods or damage them in a way that makes them unsellable.

If an item arrives damaged, defective, or incorrect, that is a different situation. Please contact us right away through the Contact Us page, and we will make it right. You will not be penalized for a problem that was on our side.

What cannot be returned

A few things fall outside our return policy. Items returned after the sixty-day window has passed are not eligible, unless there is a defect or an error on our side. Items that have been worn extensively, altered, or damaged after delivery may not be eligible. And items that are missing parts or packaging may be subject to a partial refund rather than a full one, depending on their condition when they arrive.

If you are unsure whether your item qualifies, reach out through the Contact Us page before sending it back. We would rather answer a quick question than have you go through the trouble of a return that cannot be processed.

How to start a return

Step one: contact us

Start by reaching out through the Contact Us page. Let us know your order number and which item you would like to return. If the item is damaged or incorrect, include a description and, if possible, a photo. We will reply with the next steps and any details you need.

Step two: pack the item

Pack the item securely in its original packaging if you still have it. Include any accessories or parts that came with it. A little care in packing helps the item arrive safely and speeds up the inspection process on our end.

Step three: send it back

We will provide the return instructions once you have contacted us. Follow those instructions carefully, and keep any tracking information you receive. Tracking helps us confirm when the item is on its way and gives you peace of mind that it arrived.

Step four: we inspect and process

Once your return arrives, we inspect the item to confirm it is in eligible condition. If everything checks out, we issue your refund. This typically happens within five to ten business days after the item arrives. We will let you know when the refund has been processed.

Refund timing and method

Refunds are issued to the original payment method used at checkout. Once we process the refund, your bank or payment provider may take additional time to post it to your account. This varies by provider, so please allow a little extra time after you receive our confirmation. If your refund has not appeared after a reasonable period, contact us through the Contact Us page and we will look into it.

Exchanges

If you would like a different size or style, the simplest path is usually to return the original item and place a new order. This gets the replacement to you faster and avoids the back-and-forth of an exchange. If you would prefer to discuss an exchange, contact us and we will help you figure out the best option for your situation.

Return shipping costs

We want returns to be as painless as possible. Return shipping arrangements are explained when you contact us, and we will do our best to keep the process simple and fair. If the return is due to a defect or an error on our side, we will take care of the situation appropriately. If you have questions about return shipping before starting, just ask.

Damaged or defective items

If your boots arrive damaged or defective, please contact us as soon as you notice the issue. Include your order number, a description of the problem, and a photo if you can. We will work with you to resolve it quickly, whether through a replacement, a refund, or another solution that makes sense. You should not have to pay for a problem that was not your fault.

Incorrect items

If you receive the wrong item — a different style, size, or color than what you ordered — contact us right away. We will sort it out and make sure you get what you actually ordered. Please keep the item in its condition as received and follow the instructions we provide.

Late or missing refunds

If you have received a confirmation from us that your refund was processed but you do not see it in your account, there are a few things to check. First, confirm with your bank or payment provider, as posting times vary. Second, check whether the refund might be pending. If it has been an unusual amount of time and you still cannot find it, contact us through the Contact Us page with your order number and we will investigate.

Returns after the window

We cannot accept returns after the sixty-day window has passed, except in cases of defect or error on our side. We set the window generously because we want you to have real time to decide, but we also need to keep our process fair and consistent for everyone. If you are close to the deadline and worried about missing it, contact us and we will see what we can do.

A note on our approach

We know returns can feel like a hassle, and we have designed our process to be as smooth as possible. We do not want you to feel stuck with something you do not love. If something is not right, tell us. We will listen, help, and do our best to make it right. That is the whole point of a sixty-day window — it is there so you can shop with confidence, not worry.

Need help?

If you have any questions about returns or refunds, the Contact Us page is the place to go. Tell us your order number and what you need, and we will guide you through it. We are here to help, and we would rather answer your question now than have you guess. Thank you for shopping with us, and for giving us the chance to make things right when they are not.